Refund Policy

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1. Overview

At Crexalonstrzepex, we want you to be satisfied with your purchase of NutraHarmony. This Refund Policy outlines the terms and conditions for returns and refunds in compliance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Your Statutory Rights

As a consumer in the UK, you have statutory rights that cannot be excluded or limited. These include:

• The right to receive goods that match their description
• The right to receive goods that are of satisfactory quality
• The right to receive goods that are fit for purpose

This Refund Policy does not affect your statutory rights.

3. Right of Withdrawal (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

3.1 Cancellation Period

• The cancellation period expires 14 days after the day you receive the goods
• For multiple items delivered separately, it expires 14 days after receipt of the last item

3.2 How to Cancel

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can:

• Email us at: ask@crexalonstrzepex.world
• Write to us at: 17A Princes Rd, Newcastle upon Tyne NE3 5TT, United Kingdom

3.3 Returning Goods

If you have received the goods, you must send them back without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. You will bear the direct cost of returning the goods.

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• Unopened Products: The product must be in its original, unopened, and sealed condition
• Original Packaging: Products must be returned in their original packaging
• Proof of Purchase: You must provide proof of purchase (order confirmation, receipt)
• Timeframe: Returns must be initiated within 14 days of receipt

5. Non-Returnable Items

Due to health and safety regulations, we cannot accept returns of:

• Opened or used supplement products
• Products with broken seals
• Products that have been tampered with
• Products past their expiration date

6. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• Provide photographs of the damage
• We will arrange a replacement or full refund at no cost to you
• We will cover return shipping costs for defective items

7. Refund Process

7.1 Processing Time

• Once we receive your return, we will inspect it within 5 business days
• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 14 days

7.2 Refund Method

• Refunds will be issued to the original payment method
• Bank processing times may vary (typically 5-10 business days)
• Original delivery charges will be refunded for defective products only

7.3 Partial Refunds

Partial refunds may be granted in certain circumstances:

• Products not in original condition due to handling beyond inspection
• Products returned with missing components

8. Return Shipping

• You are responsible for return shipping costs unless the product is defective
• We recommend using a trackable shipping service
• We are not responsible for items lost in return transit
• Please pack items securely to prevent damage during shipping

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please:

1. Return the original product following this policy
2. Place a new order for the desired product

10. Order Cancellation

If you wish to cancel an order before shipment:

• Contact us immediately via email
• If the order has not been dispatched, we will cancel and refund in full
• If already dispatched, normal return procedures apply

11. Late or Missing Refunds

If you haven't received a refund after the stated timeframe:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank (some processing times may vary)
4. If you've done all of this and still have not received your refund, please contact us

12. International Orders

For orders outside the UK:

• Return shipping costs are the responsibility of the customer
• We are not responsible for customs duties or taxes
• Refunds will be issued less any applicable fees

13. Contact Us

For any questions regarding returns or refunds, please contact us:

14. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically.